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Privacy policy

JOYOmedia VOF (JOYOmaintenance)

Effective date: 13-02-2026

1. Company Information

JOYOmedia VOF

KvK: 92206735

VAT: NL865933315B01

Established in: The Netherlands

Email: support@joyomaintenance.com

Phone: +31 6 13137044


2. Scope

This Privacy Policy applies worldwide.

We comply with the General Data Protection Regulation (GDPR).

Our services are intended primarily for business clients (B2B).


3. Data We Collect

Via contact form:

  • First name

  • Last name

  • Email address

  • Phone number

  • Company name (optional)

  • Website URL (optional)

  • Message

Technical data may also include:

  • IP address

  • Server logs

  • Cookie data (where consented)


4. Purpose of Processing

We process data to:

  • Provide maintenance services

  • Communicate with clients

  • Process subscriptions

  • Comply with legal obligations

  • Protect security and infrastructure


5. Legal Basis

  • Contract performance

  • Legitimate interest

  • Legal obligation

  • Consent (for cookies)


6. Subprocessors

We may use the following subprocessors:

  • Hostinger (Hosting infrastructure)

  • Stripe (Payment processing)

  • Google Tag Manager (Website management)

We reserve the right to update subprocessors where necessary.

Where data is transferred outside the EEA, we rely on Standard Contractual Clauses or equivalent safeguards.


7. Data Processing Agreement (DPA)

Where JOYOmedia processes personal data on behalf of a Client, we act as a data processor under GDPR.

By accepting our Terms, the Client agrees to our standard Data Processing Agreement, which includes:

  • Confidentiality obligations

  • Security measures

  • Subprocessor transparency

  • Data breach notification obligations

  • Data deletion upon termination


8. Data Retention

We retain personal data:

  • For the duration of the contract

  • According to Dutch tax retention laws

  • As necessary to resolve disputes


9. Security Measures

We implement:

  • SSL encryption

  • Encrypted backups

  • Firewall and malware monitoring

  • Restricted access controls

No system can guarantee absolute security.


10. Data Breach Procedure

In the event of a data breach affecting Client data:

  • We will notify the Client without undue delay

  • We will provide relevant details

  • We will take immediate mitigation measures


11. Your Rights

Under GDPR, you have rights including:

  • Access

  • Rectification

  • Erasure

  • Restriction

  • Objection

  • Data portability

Requests can be submitted to support@joyomaintenance.com


12. Amendments

We may update this policy at any time.